#When will skype for business be retired upgrade#

At Inspire earlier this month we announced Teams partnerships with Five9, Genesys, and NICE to enable Contact Center solutions – and with ASC, NICE, and Verint to provide Compliance Recording.

Contact Center Integration and Compliance Recording.

Teams and Skype Consumer Interop will be available in Teams in the first quarter of calendar year 2020. Interop between Teams and Skype Consumer will allow users on the two services to communicate using both chat and calling. Shorter Retention Periods will be available in Teams by the end of this calendar year. New retention period options will allow customers to limit channel and chat retention periods to as short as 1 day and ensure that when data is deleted it is removed from all permanent storage locations in the Teams service.

Dynamic E911 will be delivered in Teams for the United States by the end of this calendar year. A feature of Microsoft Teams Phone System, Dynamic E911 automatically uses the caller’s current location to route to a Public Safety Answering Point (PSAP) call center operated by the local government. What is Microsoft doing to help customers migrate to Teams?įor all of the benefits of moving to Teams, we recognize that the migration will require time and effort – and we’re here to help.įirst, they are making product investments to address feature requests from current Skype for Business Online customers, including: Customers who have already made the move tell us that Teams not only has helped them improve collaboration generally, it has also provided a rare opportunity to rethink the way work gets done in their organizations.

#When will skype for business be retired upgrade#

Over the last two years, we’ve worked closely with customers to refine Teams, and we now feel we’re at the point that we can confidently recommend it as an upgrade to all Skype for Business Online customers. Teams combines chat, video, calling, and document collaboration into a single, integrated app – and enables an entirely new way of working. In 2017 we launched Microsoft Teams as “the hub for teamwork” in Microsoft 365. Please note that the Skype Consumer service and Skype for Business Server will both be unaffected by this announcement. However, starting September 1, 2019, we will onboard all new Office 365 customers directly to Teams for chat, meetings, and calling. Between now and then, current Skype for Business Online customers will experience no change in service, and they’ll be able to continue to add new users as needed. Skype for Business Online will be retired on July 31, 2021, and after that date the service will no longer be accessible. What is the Skype for Business Retirement plan? This blog provides the details on the retirement plan, a brief explanation of why we’re making this announcement now, and a summary of what we’re doing to help customers migrate to Teams. Earlier this month Microsoft announced that Skype for Business Online will be retired on July 31, 2021.